We want you to love your purchase. If something isn’t quite right, you can return it to us under the conditions below.
Returns Window
You have 10 days from the date of delivery to return your items for a refund.
Eligibility
To be eligible for a return, your item must be:
Unworn, unwashed and in its original condition
In its original packaging with all tags attached
Free from stains, makeup, deodorant marks or damage
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please:
Contact our customer service team at mailto:info@caelia.uk
Include your order number and reason for the return
We will provide you with the return instructions and return address
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery and provide photographs of the item.
We will arrange a replacement or full refund, including applicable shipping costs.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as Caèlia cannot be held responsible for parcels lost while being returned to us.
Contact Us
For any returns or refund enquiries, please contact:
info@caelia.uk